Appointment Scheduling: Orders typically require 0–4 business days to prepare. Pickup appointments will be scheduled by Solarinfi via email once your order is ready.
Product Responsibility: Upon pickup, product responsibility and liability transfer to you. Solarinfi is not responsible for any damage or issues after this transfer.
Pickup Location: Local pickup is available at our Anaheim, California location for customers in the area or those wishing to mitigate shipping costs for heavier items or large orders. This option can be selected during checkout.
Pickup Timing: All orders must be picked up within 8 business days from the time of purchase. If you need to reschedule, please notify us immediately. If you are unable to arrive within 15 minutes of the scheduled time, you must contact us to coordinate a new appointment.
Required Documentation: Customers are required to provide a copy of their driver’s license and order confirmation upon arrival. A copy of your license will be scanned and attached to your packing slip for verification. Please note that sales tax will be collected on all pickup orders unless a tax exemption is on file. On-site payment options include cash. If paying with a credit card, payment must be made prior to pickup.
Vehicle Requirements: For palletized orders, we cannot load into cars, sedans, RVs, or toy haulers. Please ensure your vehicle can accommodate the pickup. Standard bed trucks are typically under 78” long. Most solar panel pallets are 72” – 84” long, 48” wide, and 40-54” high. Ensure your vehicle meets the weight and height requirements and consider wheel hubs when measuring. We recommend bringing additional strapping to secure your load.
For more information or to schedule a pickup, please contact us at info@solarinfi.com.
To ensure the lowest rates and safest delivery, standard shipping DOES NOT apply to the following items due to their size, weight, or fragile nature:
Solar Panels: All modules (including 440W, 590W, etc.)
Energy Storage: All Lithium/Rack-mount Batteries.
Power Electronics: Large Scale Inverters and Transformers.
Hardware: Solar Racking, Rails, and Mounts.
Submit Order: Select “Freight Quote Required” at checkout. Your card will NOT be charged immediately.
Get Custom Quote: Our team will compare 5+ LTL carriers to find the best rate for your Zip Code within 24 business hours.
Finalize & Pay: We will send you a secure link with the total (Items + Freight). Your order ships once you approve and pay.
Why we do this: Manual quoting allows us to pass our commercial shipping discounts directly to you, saving you $50-$200 compared to automated online estimates.
At Solarinfi, we process orders on a first-come, first-served basis. Once your payment is processed and your order is packaged, you’ll receive an email with tracking details. Please check your spam or junk folder if you didn’t receive email with tracking information for your shipment.
Single-item, in-stock orders generally ship within 2–4 business days, depending on queue position. Actual delivery times depend on the carrier.
We offer parcel shipping via FedEx, UPS, and USPS. If you prefer a different carrier, please contact our shipping team at info@solarinfi.com
For in-stock products, standard processing takes 1–3 business days. Delivery times vary based on carrier schedules and national shipping lanes, typically ranging between 3–15 business days.
Freight services are available for large or oversized orders. Processing times depend on product availability and follow a first-come, first-served order queue.
You can track your shipment directly on the carrier’s official website. Please refer to your shipping confirmation email for the tracking number to stay updated on your delivery status.
Cancellations and order modifications are allowed for open, unshipped orders. To cancel an order, please contact our Customer Support team during business hours.
Refunds are typically processed within 7 days of confirmation. You will receive a notification once your refund has been issued. While we process refunds immediately, your financial institution may take 3 – 14 business days to deposit the funds into your account.
For any cancellation inquiries, please contact our customer service team at [714-833-5838] or [info@solarinfi.com].
All freight delivery dates are estimates, and delivery times are not guaranteed. Transit times vary based on location and order size, typically ranging from 3 to 15 business days. Please note that Solarinfi is not responsible for carrier-related delays.
If you need an update on your estimated delivery date, please contact the carrier assigned to your order and provide your tracking number for real-time updates. Alternatively, you may email our freight team at info@solarinfi.com.
Freight Rate & Custom Quotes
Due to the size, weight, and palletized nature of freight shipments (such as solar panels and battery storage systems), freight rates vary based on destination, delivery conditions (commercial vs. residential), and carrier fuel surcharges. Rates displayed at checkout or on third-party platforms are estimated baseline costs. Final freight costs for large orders or custom locations will be confirmed via a custom quote prior to shipment dispatch.
Freight shipments are delivered via Curbside Delivery, meaning the carrier will unload the pallet at the curbside, usually at the end of your driveway. The driver will use a liftgate to place the pallet, but they are not responsible for moving it further onto your property. Please plan ahead, as you will need to unload and transport the goods from the drop-off location yourself.
To ensure a smooth delivery and protect your order, follow these steps:
If damages are reported at the time of delivery, Solarinfi will issue a full refund to the original payment method for the value of the damaged product.
Tip: If you’re on a tight schedule, we recommend ordering extra solar panels to account for any potential damage during transit. This ensures you have enough panels for your installation even if any are damaged upon arrival.
For certain orders, customers have the option to pick up their products directly from the nearest applicable freight terminal. The terminal location details will be provided after the order is placed. The exact distance to the terminal depends on the customer’s final shipping address.
Upon pickup, the responsibility and liability for the products transfer to the customer. Solarinfi does not accept responsibility or liability for any damage, transportation, or other issues after the transfer at the terminal. It is essential to inspect your order at the terminal before leaving.
Please ensure your vehicle is suitable for the pickup. Standard pickup truck beds are typically 6.5 feet (78 inches) in length, 50.6 inches in width, and 21.4 inches in height.
Most solar panel pallets range from 72 to 84 inches in length, 48 inches in width, and 40 to 54 inches in height.
Please ensure your vehicle can accommodate these dimensions and that the wheel hubs in the bed are considered when measuring.
We highly recommend bringing strapping to secure your load.
Additionally, if your order contains multiple pallets, a standard pickup truck may not be sufficient.
Here are the typical dimensions and weights for various types of solar panels:
60 Cell Panels:
72 Cell Panels:
96 Cell Panels:
144 Split Cell Panels:
Please note that these are approximate ranges and can vary based on the manufacturer and specific model.
Ensure your vehicle can accommodate these dimensions and weights to facilitate a smooth pickup process.
