Solarinfi support center
Clear answers about shipping, freight delivery, order changes, returns, local pickup, damage claims, tracking and warranty support.
Orders are processed on a first-come, first-served basis. Once payment is processed and the order is packaged, we email the shipment tracking details. Please check your spam or junk folder if the email is missing.
Single-item, in-stock parcel orders generally ship within 2–4 business days, depending on queue position. Final delivery time depends on the carrier.
Parcel shipments are available through FedEx, UPS and USPS. Contact info@solarinfi.com if you prefer another carrier.
In-stock freight orders usually require 1–3 business days for processing. Transit is typically 3–15 business days, depending on the carrier, route, destination and order size. Freight dates are estimates, not guarantees.
Shipping times are calculated Monday through Friday and exclude weekends and holidays.
Yes. Depending on the order, items may arrive in multiple packages or shipments.
No. Once a shipment has been dispatched, it cannot be rerouted. Confirm the recipient name, address and phone number before completing checkout.
Cancellations and modifications are allowed for open, unshipped orders. Contact Customer Support during business hours as soon as possible.
Refunds are typically processed within 7 days of confirmation. Your financial institution may take an additional 3–14 business days to post the funds.
For help, call 714-833-5838 or email info@solarinfi.com.
No. Freight delivery dates are estimates and vary with location, order size, carrier schedules and national shipping lanes. Solarinfi is not responsible for carrier-related delays. Contact the assigned carrier with your tracking number for the latest estimate, or email info@solarinfi.com.
The carrier unloads the pallet at the curb, usually at the end of the driveway. The driver may use a liftgate to place the pallet but does not move it farther onto your property. Plan for your own unloading and transport.
Use the carrier’s official website and the tracking number in your shipping confirmation email. Freight orders use the Freight Tracking Number provided in that email.
Inspect the shipment before signing. Note visible damage on the delivery receipt, ask the driver for an exception number, contact the carrier terminal immediately, and email Solarinfi with photos and documentation.
Accepting the delivery is generally recommended; refusing it can cause additional damage, replacement delays or a restocking fee.
Report visible carrier damage at delivery. For shipping damage, email info@solarinfi.com within 48 hours. Concealed damage should be reported within 5 days. Overages or shortages should be reported within 30 days.
Provide photos of the packaging and product, a delivery receipt noting the damage, and the packing slip and invoice. Retain the damaged goods and original packaging until the claim is settled.
Request a return within 30 days of delivery. Products must be unused, in the original condition and packaging, with all included accessories. Return shipping is the customer’s responsibility, and a restocking fee of up to 15% may apply. Contact info@solarinfi.com with a description and photos or video.
When damage is reported at delivery and confirmed, Solarinfi issues a refund to the original payment method for the value of the damaged product.
For eligible orders, the nearest applicable freight terminal and location details are provided after the order is placed. Responsibility transfers to the customer at pickup, so inspect the order before leaving.
Most panel pallets are approximately 72–84 inches long, 48 inches wide and 40–54 inches high. A standard pickup bed may not fit every pallet. Measure around wheel hubs, bring straps, and use a suitable vehicle for the number of pallets.
Actual dimensions and weights vary by manufacturer and model.
Orders must be fully paid and processed first. Solarinfi schedules the pickup appointment within 24 hours of order confirmation. Do not arrive without a scheduled appointment. Local pickup is available at 1440 S State College Blvd STE 6J, Anaheim, CA 92806.
Pick up the order within 8 business days of purchase. Contact Solarinfi promptly to reschedule if needed. Customers arriving more than 15 minutes late must coordinate a new appointment.
Bring a copy of your driver’s license and order confirmation. Sales tax applies unless a tax exemption is on file. Credit-card payments must be completed before pickup; cash may be accepted on site.
Solarinfi strongly recommends using a licensed, trained and insured solar electrical professional. Customers are responsible for installation safety and compliance with local electrical codes.
Some used or Grade B items may not include a manufacturer warranty. Promotional or sales materials do not create an additional warranty. Confirm the warranty terms for the specific product before ordering.
Contact Solarinfi’s support team for help reaching the manufacturer. Claims may be denied for improper installation or removal, mishandling, unsuitable environmental exposure, improper maintenance, alteration, tampering, disassembly, misuse, natural events or an altered/removed serial number.
