Returns must be requested within 30 days of the delivery date. To be eligible:
Condition: Items must be unused, uninstalled, and in their original condition.
Packaging: Products must remain in original packaging. Solar panels and batteries must remain secured on the original pallet.
Restocking Fee: A 15% restocking fee applies to authorized returns.
Return Shipping: Customers are responsible for return freight costs. Our team can assist with documentation, while financial responsibility remains with the buyer.
How to Initiate a Return: To initiate a return, please email info@solarinfi.com to request a Return Merchandise Authorization (RMA) number and receive return instructions.
Do not ship products back without an approved RMA number. Direct, unauthorized shipments to our warehouse will be rejected and returned at the sender’s expense.
Once authorized, approved freight returns should be sent to our fulfillment facility:
Solarinfi Returns Dept.
Attn: RMA# [Your RMA Number]
1440 S State College Blvd STE 6J, Anaheim, CA 92806
Before signing the Delivery Receipt (BOL), please inspect all items for accuracy and physical condition.
Discrepancies: Note any visible issues clearly on the Delivery Receipt and inform the driver immediately.
Important Notice: Failure to note discrepancies at delivery may affect claim eligibility. Refusing delivery without prior authorization may incur additional freight charges.
Visible Damage: Report carrier damages within 48 hours of delivery by emailing info@solarinfi.com.
Documentation Required: Include photos of the damaged items/packaging, a copy of the signed Delivery Receipt noting the damage, and your original invoice.
Concealed Damage: Report hidden damages discovered after delivery within 5 business days. Please retain original packaging until the claim is resolved.
Report missing or additional items within 30 days of delivery. When possible, please ensure missing items are noted on the original Delivery Receipt.
Approved refunds are processed within 7 business days of confirmation. Financial institutions may require an additional 3–14 business days to post funds to your account.
Product warranties are provided directly by the original equipment manufacturers. For technical issues or warranty claims after installation, our team can assist in coordinating with manufacturers to facilitate the process. Defective items covered under manufacturer warranty are handled according to manufacturer guidelines rather than standard return policies.
Solarinfi strongly advises that customers seek the assistance of licensed, trained, and insured solar electrical professionals for the installation of the equipment we sell. Our products are designed to be installed only by such professionals, and we make no warranty regarding the purchaser’s safety, the success of the installation, or compliance with local codes and regulations.
Please note that some USED or grade B items may not come with a manufacturer’s warranty. Furthermore, no warranty is extended or created through promotional or sales materials.
We disclaim all express or implied warranties, including but not limited to, any implied warranty related to the accuracy or completeness of the information provided, or the suitability of the products for any particular use.
In the event of a defective unit, please reach out to Solarinfi’s team for assistance in contacting the manufacturer.
Warranty claims may be denied in the following cases:
